diff --git a/tasks/client-followup.md b/tasks/client-followup.md index d4de8f3..d2b0590 100644 --- a/tasks/client-followup.md +++ b/tasks/client-followup.md @@ -1,24 +1,43 @@ # Client & Invoice Follow-up -**Goal:** Keep money flowing and clients informed without wasting time on non-ready items. +**Goal:** Simple calendar-based system to manage client check-ins, reminders, and followups. + +## Core Policy + +**Invoices must be sent AND paid before clients receive their devices back.** No exceptions. + +## Implementation + +Calendar events and reminders handle everything: +- Set reminder when invoice is sent +- Set followup event if unpaid after 3 days +- Set pickup notification event when repair complete (only after payment confirmed) +- Set quote followup reminder (one-time, 2 days after sending) + +## Integration (Pending) + +Once the repair tracker is back online: +- Link invoice numbers to repair tracker events +- Link shipping tracking numbers to repair tracker events +- Calendar events reference tracker IDs for easy lookup ## Priority Matrix -| Status | Action | Frequency | -|--------|--------|-----------| -| Invoice sent, unpaid 3+ days | Follow up | Daily check | -| Repair complete, awaiting pickup | Notify client | Same day | -| Quote sent, no response 2+ days | Follow up once | Then wait | -| Repair in progress | No action needed | Skip | -| Waiting on parts | No action until parts arrive | Skip | +| Status | Action | Calendar Event | +|--------|--------|----------------| +| Invoice sent, unpaid 3+ days | Follow up | Reminder triggers | +| Invoice paid, repair complete | Notify for pickup | Same-day event | +| Quote sent, no response 2+ days | Follow up once | One-time reminder | +| Repair in progress | No action needed | No event | +| Waiting on parts | No action until parts arrive | No event | ## Daily Workflow ### Morning (10-15 min) -1. Check for unpaid invoices past 3 days -2. Check for completed repairs awaiting pickup -3. Check for unanswered quotes past 2 days -4. Ignore anything in-progress or waiting on parts +1. Check calendar for today's followup events +2. Process any invoice payment reminders +3. Send pickup notifications (payment confirmed only) +4. Handle quote followups ### Follow-up Templates @@ -35,7 +54,7 @@ Thanks, Motherboard Repair CA ``` -#### Repair Complete - Pickup +#### Repair Complete - Pickup (send ONLY after payment confirmed) ``` Hi [NAME], @@ -59,6 +78,8 @@ Motherboard Repair CA ``` ## What NOT to Do +- **Don't release devices until invoice is paid** - no exceptions +- Don't send pickup notifications before payment is confirmed - Don't follow up on quotes more than once - Don't check on repairs still in progress - Don't bug clients about parts delays (that's our problem, not theirs) @@ -66,9 +87,10 @@ Motherboard Repair CA ## Escalation Flag these for immediate attention: -- Invoice unpaid 7+ days +- Invoice unpaid 7+ days (device held until paid) +- Client requesting device before payment (explain policy) - Client complaint or dispute -- Repair complete but no pickup after 14 days +- Repair complete + paid but no pickup after 14 days - Any angry/urgent messages ## Weekly Metrics to Track diff --git a/tasks/reddit-monitoring.md b/tasks/reddit-monitoring.md index 002fa2c..a0ef656 100644 --- a/tasks/reddit-monitoring.md +++ b/tasks/reddit-monitoring.md @@ -5,7 +5,7 @@ ## Target Subreddits Refer to the subreddit tracking list in the adjacent repository - do not duplicate here. https://git.nixc.us/Nixius/rss-feedmonitor -## Services We Offer (Keywords) +## Some Services We Offer (Keywords) Watch for posts related to: **GPU Repairs** diff --git a/tasks/video-editing.md b/tasks/video-editing.md new file mode 100644 index 0000000..370890d --- /dev/null +++ b/tasks/video-editing.md @@ -0,0 +1,87 @@ +# Repair Video Editing + +**Goal:** Cut and edit long repair videos into polished content with captions and AI-generated background music. + +**Frequency:** As-needed (per video batch) + +**Time Budget:** Varies by video length + +## Core Workflow + +### 1. Import & Review +- Import raw repair footage +- Watch through at 2x or more speed, note key timestamps +- Identify: intro point, key repair steps, completion/test moment +- Flag any unusable sections (bad audio, out of focus, etc.) + +### 2. Rough Cut +- Remove dead time, searching for tools, phone interruptions +- Cut repetitive sections (multiple screws, waiting for heat, etc.) +- Keep essential steps intact for educational value +- Target length: depends on platform (short-form vs long-form) + +### 3. Captions (If Needed) +- Auto-generate captions using transcription tool +- Review and correct technical terms (capacitor, reflow, BGA, etc.) +- Style: clean, readable font, contrasting background +- Position: lower third, avoid covering repair work + +### 4. AI Music (If Needed) +- Generate background music that fits repair content vibe +- Keep it subtle - shouldn't compete with narration/sound effects +- Match energy to video pace (chill for detailed work, upbeat for time-lapse) +- Ensure royalty-free/cleared for commercial use + +### 5. Export +- Format: H.264/H.265 for compatibility, or platform-specific +- Resolution: Match source (typically 1080p or 4K) +- Audio: Balanced levels between voice, music, repair sounds + +## Tools + +These are only suggested and not asked for by name the AI generated this list. + +| Purpose | Tool Options | +|---------|-------------| +| Editing | DaVinci Resolve, Premiere, CapCut | +| Captions | Built-in auto-caption, Whisper, CapCut | +| AI Music | Suno, Udio, Mubert, Soundraw | +| Export | Native to editor | + +## Platform Considerations + +### Long-form (YouTube) +- Keep educational value, show full process +- Chapters/timestamps for navigation +- Detailed captions help accessibility & SEO + +### Short-form (TikTok, Reels, Shorts) +- Under 60-90 seconds +- Punch in tight on repair work +- Bold captions, faster pacing +- Hook in first 2-3 seconds + +## Quality Checklist + +- [ ] No awkward jump cuts +- [ ] Audio levels consistent throughout +- [ ] Captions accurate (especially technical terms) +- [ ] Music doesn't overpower other audio +- [ ] Key steps clearly visible +- [ ] Satisfying before/after or test moment included +- [ ] No accidental personal info visible (client data, phone numbers) + +## File Organization + +``` +/videos/ + /raw/ # Original footage + /projects/ # Editor project files + /exports/ # Final rendered videos + /assets/ # Music, graphics, templates +``` + +## Notes +- Keep raw footage until video is published and performing well this can just be written into the #media channel in the Discord +- Save project files for potential re-edits if possible not super required. +- Possibly Build a library of approved AI music tracks for consistency